Fill the gaps and get your team aligned for success.

Invest in the skills of your team with our Customised Training.

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Benefits of Customised Training for your whole team

We bring an experienced trainer to you

Programs tailored for your practice needs

Up-skill your team at a time and place that suits you

Safe environment to address your team challenges

Why Customised Training?

Why Customised Training?

Our workshops are a fantastic approach to upskill your team. Choose from our full range of workshop content to customise a day of training suited to the needs of your practice.



Discover an innovative concept in dental patient communication. Learn strategies to improve the patient experience and lift case acceptance - delivered exclusively to your team (conditions apply).

Learn more about Primespeak.

Walk of the Patient: Training and Coaching

Walk of the Patient: Training and Coaching

Get your team aligned with our half-day patient journey workshop, resulting in practical actions for each department in the practice to implement.

Immediately following your Walk of the Patient experience, our trainer will work one on one with practice leaders to develop the structures that will allow the team to implement their new actions successfully.

Learn more about Walk of the Patient.

Program Features


Flexible according to your needs.
CPD hours applicable.

Who Should Attend

Suitable for all members of a dental team.

When / Where

In person or virtual, at a convenient time for you & your team.

Popular Customised Training Programs

Below are some examples of the most popular programs that address common issues experienced by dental practices. Alternatively, we can create a customised program that is right for your practice.

Select topic here





  • Leading with clarity & purpose.
  • Key drivers that contribute to creating a high performing team.
  • Building an environment where team members want to contribute and collaborate.
  • Understanding the importance of psychological safety.
  • Embracing responsibility & accountability.
  • Identifying all points of contact in a dental practice
  • Look at each point through a patient’s eyes
  • The influencing principles at each touchpoint
  • Communication skills, demonstrated by each team member
  • Systems to create consistency between all team members
  • Creating a first impressions checklist
  • Primespeak techniques in the treatment rooms
  • Delegating actions
  • Laws of Patient behaviour
  • Communication zones – how to build or break trust
  • Strategic thinking
  • Tools for the pre-clinical discussion
  • Practice your skills
  • Tools for the clinical exam
  • Practice your skills
  • Tools for the consultation
  • Practice your skills
  • Discover what an ideal day in your practice should look like.
  • Learn the difference that Pre-Blocking and running on time will make to your patient experience.
  • Control your appointment book with our proven 4 step approach.
  • Identify the industry trends that will best support your patient booking needs.

Your Customised Training Facilitators

Our team of industry expert advisors have decades of experience in guiding practice owners and their teams. Prime Practice coaches and industry expert advisors can empower you and your team to improve your results.

Maya Carson

I love supporting clients to thrive at work. Through enhancing people's skills, knowledge and insight, they begin to enjoy what they do, from understanding practice numbers, to having difficult conversations, to providing an unmatched level of patient care.

Louise Howlett

As a trainer, my passion lies in connecting with and supporting dental teams to enhance their skills and practice culture. Through system optimisation and efficiency improvement, I strive to enable consistently exceptional patient care, leading to happier staff and patients. 

Brett Churnin

For many years, Brett has delivered empowering and motivating workshops to dentists in the USA, UK, Singapore, Australia and NZ. His keynote speeches focus on how to build trust-based relationships with patients, using clear communication strategies.

Daleen Kupsch

What I love most about coaching is building lasting empowering relationships with our clients and their team members. The real magic happens when implementation is a full team effort and team members are aligned and experience their own transformation and shift in why and what they do.

Jen Cox

Being a business Coach with Prime allows me to make meaningful change for the business owner and their teams by implementing systems and procedures that ease pressure and stress on the whole team.


Prime offered a carefully structured program engineered in a way to implement changes within your practice in the best sequence to achieve your ideal practice. Upon joining the program and with the support from my coach I was able systematically implement structured protocols into my practice with very little interruption. I can honestly say that without the support and guidance from Prime, I wouldn’t be practicing the level of dentistry I am performing and certainly wouldn’t have the business knowledge I have. I would highly recommend to anyone who owns a dental practice to join the prime practice management program, it will be life changing.

Dr. Justin Ward | Arthur Street Dental


The staff running the training are so professional and passionate about what they do. I would highly recommend Prime Practice.

Dr. Nima Fedowsi


I first started the Prime workshops about 15 years ago through my workplace at the time. After 11 years in practice, I changed professions and became a lawyer. Still to this day, I am constantly grateful for the professional and interpersonal skills that Prime taught me. I have consistently used the skills taught by Prime across both professions and pride myself on making sure clients can make informed decisions based on what is right for them. This to has led to a consistently more enjoyable experience for clients and for me as a professional.

Carrie Payne


I highly recommend Prime Practice for all the practice owners, new and old, fantastic points on marketing.

Dr. Naledi Mosarwa


Prime provides amazing insights and tools to become a better leader in your workplace.

Dr. Joel Teoh


After 10 years and I am still learning something new, it was a wonderful tool to learn to communicate with patients.

Dr. Greg Hsiao


Having attended multiple training courses over the years I can highly recommend Prime Practice and their amazing team. Each team member I have had the pleasure of learning from has been super knowledgeable and energetic. Thank you for helping us grow.

Dr. Caroline Boulanger

Interested in up-skilling your team with Customised Training?

Drop us a note to talk to one of our trainers about your specific needs.